Cornilleau guarantees its tables against manufacturing defects for a period of 3 years and this guarantee is extended to 10 years for outdoor tables. This warranty covers all components with the exception of wearing parts such as wheels, the net and net posts. All our tables are manufactured in accordance with the European Safety Standard EN 14468. In order to ensure the highest level of safety, Cornilleau has positioned itself well above this standard.
THE GUARANTEE
10 year guarantee – 2016 onwards
The guarantee starts on the day of purchase and covers all table parts (except for wheels, posts and nets). We guarantee the outdoor tops against any distortion, peeling or fading of the white lines.
10 year guarantee – Tables purchased before 2016
The guarantee starts on the day of purchase. We guarantee the outdoor tops against any distortion, peeling or fading of the white lines. All other parts are guaranteed for 3 years (see below).
3 year guarantee
The guarantee starts on the day of purchase for both indoor and outdoor tables.
The guarantee is limited to the supply of defective parts/components approved by our customer service team and is not applicable in case of damage caused by:
- Normal wear and tear.
- Incorrect assembly.
- Lack of maintenance.
- Use of corrosive products for maintenance.
- If the safety and user guidelines haven't been followed correctly.
- If the table collapses due to strong wind in a folded position.
- If the table has been put upside down or carried alone.
- Any other external factor non-related to the quality of the table.
CUSTOMER SERVICE
Use of Guarantee - Please send us an inquiry by email describing the defect and stating the full reference and serial number of the table (located on the top right corner underside the tabletop). Please provide pictures of the damage, serial and reference number and purchasing history.
Thailand Pool Tables team of specialists will be able to answer all your questions and inquiries.
Feel free to call us at +66 (0) 81 823 4627 - Monday to Saturday 10am - 7pm (UTC/GMT +7) or CONTACT US
