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ORDER & DELIVERY INFORMATION

Thailand Pool Tables carries a large stock of the pool tables, billiard accessories, and range of game tables for your game room. Our large stocking practices are what we feel separates us from other online billiard supplies and auction style sites that simply drop ship their products direct from various billiard wholesalers. In most cases, your order is processed and delivered on the same business day.

Thailand Pool Tables is an Authorized Dealer for all the products you see on our website. We provide not only the best possible price, even more important is that after your purchase, we will also be here to help you through any issues, warranty, or otherwise, unlikely event that any unforeseen issues occur.


STOCK AVAILABILITY

Our stock updates real time and is almost 100% accuracy, or you can check with us to confirm our actual stock and product condition if you see the message Only 1 left.

Availability: In Stock, The item is available for purchase and ready for dispatch by the next working day

Availability: Pre-Order (with lead time), A status for our stock available Pre-Order lead time from payment received. Please check with us to get accurate details before placing your order(s).


PAYMENT METHODS

We process your payment with 2C2P secured payment gateway, with the following methods: Cards, iBanking, Counter Service, and Online Payment.

For more details on Accepted payment methods, please check this link: Which Payment Methods do you accept?

Although we do accept telegraphic transfers, this payment method is not directly available on our website, please contact us via our website chat or CONTACT US for more information about how to process with a telegraphic transfer.


SHIPPING IN THAILAND

ACCESSORIES & SMALL ITEMS

1. Free Delivery (EMS) on all retail orders by Express Mail Service (EMS) from Thailand Post for the weight below 20kg and length below 150cm.

2. Cash on Delivery (COD) available for order below 20'000THB, you will see the 4% charge on checkout page for the collecting fees.

You can track your order from the shipment email under Tracking Number section which links to the tracking website, or you can copy the tracking number and track it on this link: https://track.thailandpost.co.th/

3. Bangkok Same Day Delivery (Lalamove) We provide same day delivery service within Bangkok for a fee starting from 180THB for small items by motorbike. For order that is placed after 3pm, the order will be sent the next business day.

Note: The dimensions of the box are not larger than W 50 x L 50 x H 50 cm. and weight is below 20kg, else we will contact you if any extra charge occurs and/or not possible to deliver by a motorbike.

TABLES, GAME MACHINES, AND BIG ITEMS.

Free Delivery & Installation anywhere in Thailand for locations within 100 km from our closest showrooms. For remote location, we deliver for a small delivery charge at cost, or free if we are able to match with another delivery near you, please CONTACT US for more information.

Note: Free delivery or promotions are not included with wholesale customers.


INTERNATIONAL DELIVERY

Thailand Pool Tables offer shipping options to most part of the world - or anywhere our trusted courier could reach to you, and we ship worldwide on a daily basis!

ACCESSORIES & SMALL ITEMS

Thailand Pool Tables uses the following carrier services which have been delivering trustworthy and reliable services;

1. Thailand Post - operates by local post on your side.

  • EMS: an Express Mail Service with estimated delivery 5-9 business days
  • Courier: an Express Service operates by DHL, with estimated delivery 5-9 business days
  • Airmail: A cheaper option than Express service, estimated delivery 14-25 business days.
  • ePACKET: ideal for small packages at cheaper price than Airmail, with package Length limits at 60cm (W+L+H < 90cm) and maximum weight at 2kg, estimated delivery 14-25 business days.

2. FedEx International - Recommend for high value items and if you prefer express service.

  • International Priority - estimated delivery 3-5 days
  • International Economy - estimated delivery 5-9 days

*Note: during this pandemic time, the estimated delivery may vary from delay a few more days to a week

INSURANCE

International shipments carry insurance coverage amounting to the package value that was declared but not exceeding the coverage as followings;

  • EMS: 7'000 THB
  • Airmail: 1'315 THB
  • ePACKET: 1'500 THB
  • Courier by DHL: 10'000 THB
  • FedEx: 100 USD

TABLES, GAME MACHINES, AND BIG ITEMS

We are well experienced in international shipping by sea, under CIF or EXW terms with a reasonable fixed cost at 15'000 THB for shipment under 2cbm. This price does not include boxing, fumigating, which is at 8'000 THB extra. You will need to find/assign an agent for customs clearance and will be responsible for the cost occurs at the port from your end. Please, CONTACT US for more information.

SHIPPING & OTHER COST

  • Shipping costs are calculated automatically once you enter your postal code and country upon check out. Shipping costs are not fixed and may vary overtime according to the number of items in the cart, and weight of items as well as country of destination. The shipping rates are automatically pulled from the available carrier services available for the country of destination, note that some carrier services are not available for some countries.
  • The prices quoted do not include customs handling fees, duties, or taxes that result when your merchandise is imported to your country. These vary according to each country’s import duties table as well as the type of product and value declared. Make yourself familiar with the import regulations of your country in order to get an idea on the taxes that will be applied.
  • All Prices (including shipping rates) are quoted in Thai Baht and are subject to change due to international currency fluctuation, increases from manufacturers, inflation, typographical errors, and other factors beyond our control. We make our best effort to inform you of these changes.

ORDER PROCESSING TIME

Your order will be processed and shipped on the day it is received at Thailand Pool Tables by 2:00 PM (GMT +7) Monday – Saturday. We try to fulfill your order as quickly as possible whether it be a drop ship, an upgrade, or other possibilities. We work diligently to get you what you need when you need it.

Thailand Pool Tables is not responsible for delivery refunds or credits when delays are caused by weather or other unforeseen events deemed inapplicable by the shipping company.

EXPRESS SHIPPING AND DELIVERY DELAYS

Delivery may take longer during local holidays because couriers will have limited operations, other certain conditions may cause the package to be delayed such as adverse weather conditions in your area, or in the route to your area. We will deliver the package as stated in our delivery agreement with the method you specify.


ORDER STATUS

We will keep you informed of your order status as it makes its way through the order fulfillment process. The explanation of the various order status settings is explained below;

BY E-MAILS

New Draft Order email: Your order has been received and awaiting for payment.

Payment Confirmation email: Your Draft Order is confirmed and will be processed.

Shipment email: Your order is dispatched and you can track its location by click on the Tracking Number link in the email

MY ACCOUNT - Order Status is available for orders placed under logged in account.

Pending 2C2P: Your order has been received and awaiting for payment.

Processing: Your Order is confirmed and is being processed.

Complete: Your order is dispatched and you can track its location by click on the Tracking Number link in the order history.

PRE-ORDER ITEM(S)

If an ordered product is on pre-orders, discontinued, or any other irregularity, we will let you know through email or telephone within one business day of placing your order.

In the event where any in stock item(s) is purchased together with the Pre-Order item(s), your order will only be dispatched after the Pre-Order item arrives otherwise top up of delivery charge is required. Delays or cancellation may occur due to an insufficient stock or an unforeseen circumstance outside of our control, such as a strike, natural disaster or delivery scans might be inaccurate.

SPLIT SHIPMENT: For Domestic Orders (Thailand)

To avoid delaying your order and any disappointment we may fulfill your order from multiple locations. You will receive an email with all tracking numbers, all these at no extra charge.


TRACK YOUR ORDER

A tracking number is provided with all international orders available in your order summary section, assisting you in knowing where is your package at any given time. Please, note that you will have to be present to accept the delivery of your international order. In the event that you are not present at the time of delivery, the package will be redirected to the nearest facility of the carrier service, another delivery shall be attempted or you might have to get in touch with the carrier service and in some cases pick up the package in person at their nearest facility.


SHIPPING ERRORS

We do our best to have your order checked and packed with protection, and double check before it's shipped out. In case of any shipping errors occur, please report damaged, defective, or malfunctioning merchandise immediately and no later than 5 business day of delivery.

DAMAGED GOODS - Please, carefully inspect your package when it arrives.

  • If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claim process.
  • If any item is not working properly, please inform us immediately so that we can send a replacement. The carrier may wish to inspect the package before paying a claim.
  • If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing.
  • If the package is damaged to an extent, the merchandise may be damaged, refuse delivery and CONTACT US or call our Customer Service at +66 (0)81 823 4627

SHORTAGE

Please, note that we often deliver orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.

ERRORS

  • If an item is missing or a wrong item has been delivered due to our error, the problem will be corrected at our shipping expense. Thailand Pool Tables will be responsible for the pickup of the wrong item as well as the delivery of the correct item.
  • If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses and you will need to send an item back within 5 business days of delivery.
  • Stain colors shown onscreen image or finishes may vary. We do our best to depict them in detail. Moreover, it is almost impossible to get perfect match between on-screen color and traditional color palette of the custom item.

WARRANTY CLAIMS

Most of our brands offer a standard manufacturer warranty. It does not apply, if

  • The item has been modified or repaired by any unauthorized service center or personal.
  • The defect was subject to abuse, improper use not conforming to product manual instructions, or environment conditions more severe than those specified in the manual and specification.
  • The defect was subject to Force Majeure, such as flood, lightning, earthquake, war, vandalism, theft, damage due to low voltage disturbances.

Please, note that the offering of free replacement service could vary by item, please check with us for further information. We will help you in any way possible with any warranty claim you might have.

If your product is not covered under warranty, Thailand Pool Tables may offer Repair Services under the customer’s payment. Any claim under this warranty is subject to the policy of the original brand manufacturer.


RETURN

The customer is responsible for any additional duty, taxes, and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax, and insurance for replacements.


IMPORTANT

The estimated dispatch dates are never guarantee unless explicitly agreed in writing. We will always do our very best to meet your deadline. But we cannot cancel or refund made-to-order items, nor accept return charges on other items unless we have promised in writing to meet.