DELIVERY INFORMATION

Thailand Pool Tables is an Authorized Dealer for all the products on our site. It provides not only the best possible price, even more important is that after your purchase, but we will also be able to help you through any issues, warranty or otherwise, unlikely event that any unforeseen issues occur.

Thailand Pool Tables carries a large stock of the pool tables, billiard accessories, and range of game tables depicted on our website. Our large stocking practices are what we feel separates us from other online billiard supplies and auction style sites that simply drop ship their products direct from various billiard wholesalers. In most cases, your order is processed and delivered on the same business day.

Free Delivery
Thailand Pool Tables offers free delivery on all retail orders by Express Mail Service or EMS by Thailand Post with the weight below 30kg and length not exceed 150cm. Orders that come through with free delivery may not be delivered within the same day delivery policy as all orders with priority orders will be delivered first. 

Free Delivery & Installation anywhere in Thailand in locations within 250 km from our closest showrooms. For remote location, we deliver for a small delivery charge at cost, or free if we are able to match with another delivery near you, please Contact Us for more information.

Note: Free delivery or promotions are not included with wholesale customers.

Bangkok Same Day
We provide same day delivery service within Bangkok for a flat fee of 180THB (Accessories Only)
Note: The dimensions of the box are not larger than W 50 x L 50 x H 50 cm. and weight is below 20kg.

Order Processing Time
Your order will be processed and shipped on the day it is received at Thailand Pool Tables (by 1:00 PM (GMT +7) Monday – Saturday). Please, allow 1 business day for order to be processed. Please, note that the extra day allotted is Thailand Pool Tables's trying to fulfill your order as quickly as possible whether it be a drop ship, an upgrade, or other possibilities. We work diligently to get you what you need when you need it.

If you need your order by a certain date we recommend using an express delivery method and Contact Us for additional comment of the date you wish to receive your order.

Orders shipped via FedEx are delivered Monday through Friday only.
Thailand Pool Tables is not responsible for delivery refunds or credits when delays are caused by weather or other unforeseen events deemed inapplicable by the shipping company.

Express and Ground Shipping Delays
Delivery may take longer during local holidays because couriers will have limited operations, other certain conditions may cause the package to be delayed such as adverse weather conditions in your area, or in the route to your area. We will deliver the package as stated in our delivery agreement with the method you specify.

Thailand Pool Tables Order Status Settings
Thailand Pool Tables will keep you informed of your order status as it makes its way through the order fulfillment process. The explanation of the various order status settings is explained below.

New Draft Order:
Your order has been received and awaiting payment.

Processing:
Once the order is placed and paid, we will check that everything is correct. Once your order is ready to go, we will process the payment, an invoice number will be assigned and the item will be prepared for shipment. Our warehouse will prepare the items for whichever delivery method you have chosen and a tracking number will be emailed to you. If your order cannot be completed, it will be assigned one of several different status levels. We will let you know by email prior to processing.

The following explains the various status levels your order might be categorized as.

Completed:
Your order will be marked as "Completed". You will be notified via email once your order has been dispatched and shipping label applied to the package, the email will include all tracking details relating to your order. Please note that actual tracking information from the various shippers will not be available until the package is actually picked up and scanned by the shipping company from Thailand Pool Tables.

Backorder: 
If an ordered product is on backorder, discontinued, or any other irregularity, we will let you know through email or telephone within one business day of placing your order. 

Backorders are opened for pre-order or sold out items upon request or dependent on the demand. In the event where any in stock item(s) is purchased together with the backorder item(s), your order will only be dispatched after the backorder item arrives otherwise top up of delivery charge is required. Delays or cancellation may occur due to an insufficient stock or an unforeseen circumstance outside of our control, such as a strike, natural disaster or delivery scans might be inaccurate.

This info will be shown at Additional Info Tab > Ordering Lead Time

Custom Backorder:
Your order is delayed while an item is being customized. If there are customized items in the order, this will take additional time to prepare. Usually, this is made clear on our website when shopping. If it's been a while and you would like to request an update, please feel free to use the Contact Us section.

Split Shipment:
For Domestic Orders: To avoid delaying your order and any disappointment we may fulfill your order from multiple locations. In this instance you purchase would be split into multiple orders and delivered to you separately. You will receive an email notification with any new order details including your tracking information. In the event of a split purchase please be assured that you will not incur any additional delivery charge.


Thailand Pool Tables does not process orders on weekends or holidays. 
While most in-stock orders placed before 1:00 pm (GMT +7) will be delivered that day.

You can help expedite your delivery by using the same shipping address as your billing address and providing us with your phone number (alternate shipping addresses and cell phone numbers could possibly cause order delays).

All orders using Express Shipping methods which are faster than the Standard Shipping methods. If you need an item by a certain date we recommend upgrading your shipping as we do not guarantee delivery dates with a ground or free delivery. 

Order Lead Time
Order lead time is different from processing time and varies in different delivery options available to you during checkout. 

Damaged Goods
Please report damaged, defective or malfunctioning merchandise immediately and no later than 5 business day of delivery.

Items are carefully packaged to protect against damage during delivery. Please carefully inspect your package when it arrives. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claim process. If any item is not working properly, please inform us immediately so that we can send a replacement. The carrier may wish to inspect the package before paying a claim.

If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent, the merchandise may be damaged, refuse delivery and call our Customer Service at 085 797 0005

Shortage
Please report missing merchandise immediately and no later than 5 business day of delivery.

Please, note that we often deliver orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.

Shipping Errors
The claims for missing items must be made with Thailand Pool Tables within 5 business days of delivery.

If an item is missing or a wrong item has been delivered due to our error, the problem will be corrected at our shipping expense. Thailand Pool Tables will be responsible for the pickup of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses and you will need to send an item back within 5 business days of delivery.

Please note that orders consisting of more than one brand may arrive on different days if the order contains non-stock item(s). Check your packing slip to make sure you have a shortage. If a non-stock item is being shipped with your order, possibly from the manufacturer, it will be noted on your invoice in the item line as "drop ship".

Stain colors that shown onscreen image of finishes may vary. We do our best to depict them in detail. Moreover, it is almost impossible to get perfect match between on-screen color and traditional color palette of the custom item.

Warranty Claims 
Warranty does not apply, if

  • The item has been modified or repaired by any unauthorized service center or personal.
  • The defect was subject to abuse, improper use not conforming to product manual instructions, or environment conditions more severe than those specified in the manual and specification.
  • The defect was subject to Force Majeure, such as flood, lightning, earthquake, war, vandalism, theft, damage due to low voltage disturbances.

If the customer’s product is not covered under warranty, Thailand Pool Tables may offer Repair Services under the customer’s payment. Any claim under this warranty is subject to the policy of the original brand manufacturer.

Please, note that the offering of free replacement service could vary by item, please check with us for further information. We will help you in any way possible with any warranty claim you might have. 

Important: 

The estimated dispatch dates are never guarantee unless explicitly agreed in writing. We will always do our very best to meet your deadline. But we cannot cancel or refund made-to-order items, nor accept return charges on other items unless we have promised in writing to meet. 

If you have a critical date, please contact us before ordering and let us know your latest acceptable delivery date so that we should accept the order only if we meet the deadline.